Professional Experience
Receptionist, IT and Media Producer
God's Garage - Nonprofit/Charity
Aug 2020 - Present
Managed various IT, media production, and receptionist responsibilities for a nonprofit organization.
Key Achievements:
- Recorded and edited videos for social media platforms
- Processed vehicle titles and maintained the vehicle database
- Trained new receptionists and managed vehicle pickup scheduling
- Maintained network infrastructure and office hardware
- Compiled and reported year-end tax documents for donations
- Managed the organization's online presence on Facebook, YouTube, and other platforms
Tier 1 Chat Support Technician
Kelly Connect - Apple Program
Dec 2019 - Aug 2020
Provided remote chat support for Apple customers, diagnosing issues and resolving customer complaints.
Key Achievements:
- Handled up to 3 customers simultaneously with compassion and empathy
- Trained new employees by sharing best practices
- Resolved complex technical issues remotely
Chat Representative / Mentor / Corporate Trainer
Support.com - Comcast Program
Oct 2017 - Sep 2019
Oversaw training and mentoring programs, managing a team of up to 40 people and facilitating employee development.
Key Achievements:
- Developed and implemented training programs to enhance job skills
- Organized and created training materials and course guides
- Evaluated the effectiveness of training sessions and adjusted methods accordingly